Admin Utilisation and KPI’s

Admin Utilisation and KPI's 

It’s crucial to get the practitioners aligned, more efficient and understanding the utilisation is a huge area to be able to set KPIs and drive the business forward.

But it’s just as important to make sure that the behind-the-scenes strengths of the admin, reception and operations avenues of the business is also set up to enable the business to thrive.

We’re going to dive deep into the way in which we have to design utilisation for our admin teams and the way in which we can then develop KPIs to ensure that the admin and operations of the business is moving forward in an efficient and effective manner.

This is one area where many health and medical professionals get it wrong. They may look at practitioner efficiency, but very rarely do they look at the administration efficiency and utilisation and as a result the business is strongly hampered in its ability to grow and impact more people.

Team Utilisation and KPI’s Part 1

Team Utilisation and KPI's Part 1

Team utilisation is a critical factor for any health business ⁠— to be able to grow in a controlled and efficient manner.

Having the right KPIs in place, enables a business owner or manager to better navigate all practitioners in the weeks and months ahead.

It's like being the captain of a ship. You need to be able to not only have a clear destination ahead and be able to navigate and lead the team through storms and challenging weather, but it's imperative that all of the crew on the boat understand exactly what their role is and most importantly, how they can be more efficient at their role for the most effective and efficient progression of the ship.

Some people also have incentives or bonuses in place which predominantly aren't tied to anything formal, or if they are, they are quite loose and poorly structured, which ultimately leads to the business owner and therapist being unsure as to what the next steps are for them to be able to progress themselves professionally and in their career within the business they are working in.

This session is all about improving the efficiency of practitioners in the health business. It's also about the formulation of KPIs and the way in which we can approach the team to have this brought into the business, and ultimately, ensure that the business grows with a sense of calm, stability, and clarity for everyone involved.